RCEA is committed to providing the highest quality service possible to the citizens of Humboldt County. We embrace the concept of continuous improvement and appreciate your participation in helping us achieve high standards. If you wish to submit any concern to us, please call, email, or write us.
The Redwood Coast Energy Authority will respond to all questions and/or complaints within five working days. Complaints will be recorded in writing and handled by the RCEA Executive Director.
If a customer has a question, concern or dispute that relates to CPUC statewide program policies, rules or procedures, a program representative will evaluate the issue and seek to resolve the dispute consistent with program rules, policies and procedures.
Complaints that involve another energy efficiency provider (e.g. a complaint related to a non-RCEA energy efficiency program) will be handled by PG&E.
Complaints that involve RCEA activities that require resolution will be discussed by all involved parties in order to identify a mutually agreeable solution and an acceptable timeframe for resolution. If parties cannot agree on a solution and/or an acceptable timeframe, the dispute will be handled by an independent dispute mediation firm within 30 days of the failure to agree.
If a customer has a dispute relating to work performed by a licensed contractor, the program will refer the customer to the Contractor State Licensing Board. If a customer has a dispute relating to work performed by a non-licensed contractor, the program will recommend that the customer work directly with the contractor to resolve the dispute.
When you file a formal complaint with RCEA, please be prepared to provide the following information. This information will be used only for the complaint resolution process.
